What is busyISP?
busyISP is a new ISP service from busyinternet. busyISP offers dialup, wireless, and satellite internet connections to anyone who demands highly reliable service and first rate customer service. Contact us to find out which service is right for you.

What is a dialup connection?
A dialup connection uses regular phone lines to connect your computer to the internet. Using a modem attached to your computer, you connect to the busyISP server and the internet. The speed of your internet connection depends on the speed of your modem and the quality of the phone line. If the phone line has a lot of interference on it, it could slow down the speed of your connection or make it impossible for your computer to talk to the busyISP system.

What is a wireless connection?
Wireless internet connections let you connect your computer or network of computers directly to the system of your ISP, without requiring the use of any of the phone company's equipment. From a small antenna located at your location, a wireless connection uses radio signals to transmit data directly to the busyISP base station at speeds higher than available through a dialup service. The result is a faster, more reliable connection than dialup service offers. To use a wireless service, you must be within a specific distance from the busyISP base station and there must be no obstructions between your location and Busy.

What wireless technology does busyISP use?
busyISP has installed the Motorola Canopy system to deliver wireless internet connections to its customers. The Canopy platform is inexpensive, highly reliable and easy to install. busyISP will install a Subscriber Module (or SM) at your office and configure it to communicate with the main Access Point (or AP) located at BusyInternet's office in Accra. From there, your data uses the same high-speed, dependable connection to the internet that Busy uses for it's cybercafe. This ensures the best speed and the most knowledgeable technical support available.

What is a satellite internet connection?
Using a small satellite dish located at your office, you can connect directly to the internet without going through the busyISP network. It is ideal for customers who need a high speed connection and are not close enough to the busyISP base station to use a wireless connection. Even though your connection does not use the busyISP network, we will provide the same level of professional customer service to ensure that your satellite connection is fast and reliable.

What satellite technology does busyISP use?
busyISP offers VSAT service using Radyne ComStream IPSAT with a dedicated Single Channel Per Carrier spot byte service from Panamsat.  This is the most flexible cost efficient performance for high-speed satellite IP connections.  The Radyne ComStream IPSAT is a one box Internet anywhere solution.  The IPSAT integrates Radyne ComStream’s expertise in satellite modern technology with embedded, speed optimized IP processing to provide the highest through-put and the greatest level of integration in the industry. Our VSAT service connects your network directly to a satellite and requires only a small dish 1.8m at your location.

What is broadband?
Broadband refers to the speed of your internet connection. A regular dialup connection using a modem can send and receive data at a fixed speed, usually no greater than 56 kilobytes per second (56Kbps, or 56K). Speeds at or below 56K are called narrowband connections. Broadband connections, such as the wireless and satellite solutions busyISP offers, connect at speeds greater than 56K. They can be customized to meet the specific needs of your organization. Whether you need 64, 128, 256K or higher, busyISP can create a service that is ideal for you. In other parts of the world, broadband is also delivered over DSL and cable modem connections.

What are uplink and downlink speeds?
Uplink and downlink describe the speed you send data and the speed you receive data from the internet. Generally, users require much higher downlink speeds than uplink because they receive more information from the internet than they send to it. Emails, for example, are usually small files, so sending email does not require the same speed -- or the same amount of bandwidth -- as viewing websites, which are much larger files and therefore take longer to send through the net. busyISP's standard service plans offer an uplink to download ratio of 1:4, meaning that information you download from the internet will arrive four times faster than data you send.

What is the difference between shared and dedicated bandwidth?
When you sign up for service with an ISP, you essentially rent a small part of their connection to the internet. On a shared connection -- or shared bandwidth -- you and other customers use the same section of the ISP's bandwidth. All of the information you send and receive over the internet is still kept private, but the different customers take turns using the ISP's connection. If all customers are using the internet at the same time, you could notice a slowdown in the speed of your connection. A dedicated internet connection guarantees you the same speed all the time, no matter how many customers are using the internet. You rent a piece of the ISP's connection all to yourself. At busyISP, we guarantee a minimum amount of dedicated bandwidth to our customers, so even when there are a lot of people online, you will never go below a certain speed.

Will busyISP provide email, webhosting and domain services?
Yes. We can register your domain name, setup an email server for you, as well as webserver, ftp access and SSH access. You will have full access through your own web interface to manage your domain, add email accounts and configure how the domain works. For more information about this please contact busyISP, or check online at, www.busyworks.com

What about internet security?
Because broadband services connect you directly to the internet, you need to ensure the security of your network. Firewalls -- either software or hardware that block unwanted users from accessing your computer -- are the most common method of protecting your information. Firewalls range from software you can download for free to expensive routers that you install between your computers and your internet connection. A very cost-effective and secure solution is to use a combination router and software firewall. The router will direct the information you want to the right place efficiently while the firewall will block unwanted probes of your network. busyISP's technical team can help you decide what security is best for you.

What are IP addresses?
An IP address is a string of numbers that identify your computer on the internet. Your IP address tells the rest of the net where you are so that data can be delivered to the right location. busyISP's wireless internet solution uses static IP addressing, meaning that your computer or network of computers always has the same identifying number associated with it.

still want to ask us something? info@busyaccess.com